Administrative Skills & Knowledge Gaps for Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Very Low
Administrative Skills & Knowledge Gaps for Customer Service Representatives
Customer Service Representatives
Medium
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Find Training for this Gap
Customer and Personal Service Skills & Knowledge Gaps for Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Medium
Customer and Personal Service Skills & Knowledge Gaps for Customer Service Representatives
Customer Service Representatives
Very High
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Find Training for this Gap
Mathematics Skills & Knowledge Gaps for Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Very Low
Mathematics Skills & Knowledge Gaps for Customer Service Representatives
Customer Service Representatives
Medium
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Find Training for this Gap
Active Listening Skills & Knowledge Gaps for Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Low
Active Listening Skills & Knowledge Gaps for Customer Service Representatives
Customer Service Representatives
Medium
Active Listening
Listening to others, not interrupting, and asking good questions.
Find Training for this Gap
Administration and Management Skills & Knowledge Gaps for Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Low
Administration and Management Skills & Knowledge Gaps for Customer Service Representatives
Customer Service Representatives
Medium
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Find Training for this Gap